Overview
We appreciate your interest in choosing us for booking tickets. We collect information on our website/app visitors for the sake of better experience and security.
Our Privacy Policy explains the type of data collected and why it is collected. When you use services on our website, it states that you accept our privacy policy and will abide by its conditions.
PRIVACY POLICY IS THE SAME FOR ALL OUR ONLINE PROMOTION
PLATFORMS, APP & WEBSITE
WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU
When you choose us for our ticket booking service and use our website for the sake of booking we collect and save the below-mentioned information-
- Email Address, Full Name, Phone Number, SMS or Message. Logs (about tickets for future need), Device or System Id (from where the booking is conducted), Current City, Current Location, GPS Location, Device Details, Network Type, Operating System of Device, zip code, city, date and time of your page visit & time of your page visit & time of your page visit, state, zone, network type, device id, operating system version, browser, number of page visit, cookies, etc.
- We keep a record of your information to update you when required.
- We never share your personal information with any third party.
HOW WE COLLECT INFORMATION FROM YOU
- The email address present on your smartphone is saved for future use. We never share it with anyone.
- Phone Number is received by us only when you willingly provide it to us.
- We store Ticket SMS Logs & Messages received on your phone.
- Every Device has a unique Id (IMEI Number). We store Device Id, Operating System Version & Device Type on our servers which are picked directly from your device
- Information is usually collected whenever you visit our website, share information willingly for the sake of booking tickets, or accept to receive messages and emails from us. The network Type used is saved from your device.
WHY DO WE NEED TO COLLECT INFORMATION FROM YOU
Whenever you visit our website or online social media platforms, then for the sake of security and hassle-free user experience we collect some of your data. We keep an eye on the IP address of the system using our online sources (i.e. Website etc.) and the data collected help us in understanding our website performance and other statics.
- Email Address proves to be a very important source of conveying information as all booking details i.e. ticket details, and invoices, and updated as shared through email only.
- We need Phone Numbers for sharing m-tickets with you and in case of emergency or immediate information update for your sake only.
- Logs & Messages are saved on our servers from your phone regarding Tickets, to send you reminders & updates.
- Device Id is stored on our servers as many people nowadays use more than one device to use our website for booking. Operating System Version, Device Type is required to optimize some features of your device.
- Network Type is required as many networks behave differently in different locations.
- We keep a record of your current location to offer you personalized updates regarding bookings & ticket updates.
- We keep a record of cookies (Session cookies, Preference Cookies, Security cookies, advertising, and more such type of cookies). We use cookies and other tracking techniques like beacons, scripts, and tag scripts to keep track of your page visits, website service usage, page skip/ hopping, and device record which is eventually helpful in providing improved customer experience and performing page customization. Cookie acceptance and refusal is completely your wish, but in case of refusal, you will miss out on some of the website features and will be denied the use of some services.
INFORMATION WE CAN SHARE WHEN REQUIRED. HERE’S A LIST
- Sometimes we share selective information of yours with some third party for some genuine reasons which include User identification, User authenticity, Understanding user/ visitor movement on our website, Improvising, Customizing, Development, and Expanding services of your interest as per you. Communicate with you regarding your experience with our services and service partners, customer care support, promotional purposes, etc.
- We can share information if we believe it is for good sake like for the betterment of our website, for improved user experience, and for safeguarding the company’s rights & interests. But this sharing of data will be done as directed by the law of our country, as per court order. We can share data for investigation or litigation purposes also.
- We also share information about our visitors with some appointed organizations working for our interests like financial companies experts in online banking facilities & payment and the second one is non-financial organizations that help us in processing payments and the third non–financial ones are those engaged in marketing and promotional activities.
- By agreeing to the privacy policy you acknowledge the fact that data sharing is done and also agree on sharing of data for the legal activity or company interest. In case you feel that data security is compromised then feel free to write us at our email id www.citytrave.in or contact us by phone at +91-7311173300
- Once your account is created on our website (for any booking etc.) and the password is shared with you then you need to take measures to keep your account/password safe. Do not share your OTP or password with anyone and keep changing the password from time to time.
HOW WE DEAL WITH FRAUD & WHAT MEASURES WE TAKE TO AVOID IT
- At any point in time, if you request to delete your personal information, we are ready to do so as soon as your request is received. Once information is deleted you may not be able to enjoy all website features as some might require personal data usage.
- We do not sell your personal information to any company or third party. We are neither a representative nor endorse any third party or service or website.
- We only share your information with our service providers for identity verification, booking appointments, and proper delivery of services and benefits entitled only to you.
- But if the information shared is received or collected by any third party then it does not come under our privacy policy and you are requested to check third party policy as well.
- Information received from you at the time of booking, registration, signup, account creation, social media visit, etc. is shared for emails, newsletters, adverts, advertisements & online campaigns with our marketing team but you can unsubscribe to them at any point in time.
SECURITY IS IMPORTANT
- We completely appreciate and value the trust you have in us while sharing your personal information with us and we do not sell or share your personal information with anyone online or offline through any means.
- But you need to accept the bitter truth that no method of data transfer present online is completely or 100% secure. We will do our best to secure your data but cannot guarantee it.
- We do not take responsibility for data lost through those channels.
WHEN WE CHANGE OUR PRIVACY POLICY
- Our Company reserves the right to make any changes in the current privacy policy and other policies like cookie policy, terms of usage policy/ service policy. You will have to keep yourself updated by regularly checking our website or online applications.
- The new policy will be active as soon as it is posted on any or all of the online platforms or websites of our company.
