We’ve Got the Answers You’re Looking For

1. What amenities do you provide?
     City Trave is a one stop solution for all of your travel related needs. We provide all the contemporary amenities including:

  • Quick Journey Time

  • High quality air conditioning system

  • ​Lower Cost than typical bus journey

  • Special ladies' seat provision available

  • Great quality Customer Service

  • CCTV Cameras for the safety of passengers in some buses

  • Secured online payment options

2. What are the benefits of booking tickets through City Trave website ?  
    We offer special discounts and periodic offers for online bus booking through our website. You can save big on booking online.

3. Do I need to signup to use City Trave website?  
    No. You can directly search for buses and do the booking.

4. Does booking online cost me more?  
    NEVER. This is a myth that online bookings cost you more. Infact, it will cost you much lesser than offline bookings.

Ticket Related
1. Can I travel without a printout of the ticket?  
     Yes, you can just show the M - Ticket and a valid ID Proof to board the bus.

2. What is an MTicket and how does it help?  
     When a ticket is booked, the passenger gets a confirmation SMS which works as an MTicket       and is as authentic as a hard copy of the ticket.

3. I have not received the MTicket. What is the procedure to get it?   
     Contact customer care at 7311173200 or 7311173300 mail to support@citytrave.com. We would be happy to help. 

4. I had entered a wrong mobile number while booking the ticket. How can I          get the ticket on a different number?  
     Contact customer care at 7311173300 or mail to support@citytrave.com.We would be happy to help. 

5. Do you provide a soft copy of the receipt for office claims?   
     Yes, we do. You just need to drop an e-mail to support@citytrave.com and the rest will be taken care of.

6. Why there are different seat rates for the same bus?   
     Some seats are considered to be premium seats and thus they have higher rates.

7. Why do you collect my mobile number for bookings?   
     We collect your mobile number as we send M -Ticket to that number

8. I have not received my bus tickets on my Mail Id. What should I do?  
     Contact customer care at 7311173300 or mail to support@citytrave.com. We would be happy to help.

9. What are the mandatory documents we are expected to carry while                    travelling?  
     In case of online bookings, you need to have the confirmation message alias M - Ticket and a valid ID Proof. In case of failure you will not be allowed to board the bus.

Booking Related  
1. How many days prior does the advance booking open for a bus?  
     We book tickets maximum 30 days in advance than the journey date.

2. Do you have separate seats for lady passengers?
     Yes. Once a seat is booked by a single lady then the adjacent seat is open only to ladies.

3. Are children eligible for half ticket prices?  
     If the child requires a seat then it is viable for a full ticket.

4. Do you provide a phone booking option?  
     Yes. Please get in touch with the customer care at 7311173300 to do a phone booking.

5. What happens when my schedule/service is cancelled?  
     In such circumstances we will definitely provide an advance information to the passenger.

6. Is it possible to change the dates of our confirmed tickets?  
     Yes. You can change the dates by clicking on the Modify/Cancel tab.

7. How does adjusting dates work?  
     Once you postpone or prepone the ticket you will get a full amount coupon to your mail id. This coupon is valid for 24 hours and can be used to book another ticket. If, by any chance the newly booked ticket price is less than the previous amount then difference in the price will not be refunded. The generated coupon cannot be clubbed with any other coupon. 

Discount Related  
1. How to know the current offers?  
    Visit our website www.citytrave.com to know about the current offers.

2. Do we get any SMS alerts from GPS before the bus departure and Arrival?  
    Yes. You will get real-time periodic messages about the location and info of any bus delays.